Background

TM with its vision to become a world class telecommunication has been spending a considerable amount of time, money and resources on engaging new technologies (e.g. Internet/Intranet and Broadband/Multimedia Communication technology); as well as purchasing statistical/planning tools (e.g. STEM, SAS and SPSS) for business/network planning of above technologies.

TMR&D (before the establishment of Operation Support System program) has managed to produce several planning tools in its effort to replace the ones currently used/imported by TM. The tools are used by TM’s divisions in their day-to-day activities especially in formulating business/network planning for existing as well as new technologies thus helping TM to save time, money and resources on "imported" software; and also helped TM in delivering high performance and high reliability networks that support even the most stringent Quality of Service requirements.

Here we will highlight Operation Support System program’s plan to meet with the future demands and challenges in Telecommunication Industry.