It gives me great pleasure to welcome you to TM R&D and share with all of you what we do in the heart of Cyberjaya.
We are a Malaysian government approved R&D company; and an innovation hub for Telekom Malaysia (TM) group. Research & Development as a function has always had a strategic role in TM. We started as a division in the early 80's; and was later incorporated as a company in 2001.We support TM's vision to make life and business easier for a better Malaysia.
Today, we are positioned as a key enabler to drive TM's digital aspiration as it moves beyond connectivity into new value-added digital and smart services, covering customer experience, process optimisation and new business opportunities.
One of the first few things we embarked on was to develop TM's very own all digital workforce management system (SWIFT) for our field operations in 2013. We developed our own slotting algorithm to send work orders to our field force on the fly. Today this platform allows all interactions with the field operation teams for real-time nationwide tracking and monitoring of order fulfilment, restoration, up to CPE inventory.
Understanding that WiFi channel congestion is a key pain point for our customers, we developed a WiFi Optimiser mobile app just for our UniFi customers. This tool allows our customers to be in control of the quality of their WiFi signal by allowing them to measure signal quality; and change their WiFi channel without having to log into their router. In the past, this could only be done by our field force on site. This tool is available on Google Play Store and soon on Apple App Store just for our UniFi customers. In collaboration with our trusted partners in TM, this app won the Best Customer Care: Business Category at the ACA Awards held in June 2017 in Singapore.
We are making inroads in the IoT space with the establishment of an Integrated Smart Services Exchange Framework (iSSEF) adopted at Menara TMOne in Damansara to enable smarter business experience with smart security and smart parking currently in Beta at TMOne. On the connectivity front, we developed a universal copper analysis tool (U-CAST) to detect the root cause of a faulty copper cable and to estimate line speed without requiring power at the customer end; something we could not do before.
In addition, we have made significant contributions to the world standardisation bodies. Our copper research findings have been adopted by the Broadband Forum under working group 285 Physical Layer Transmission this year while our proposal for Multiservice G.RoF System for Indoor DAS Applications have been accepted into the ITU-T SG15: Networks, Technologies and Infrastructures for Transport, Access and Home in 2016.
We have an amazing multi-cultural team from around the globe, bringing fresh insights and perspectives to our work. It also makes celebrating cultural day a whole lot of fun.
We anticipate exciting times ahead, as the industry embraces the next revolution on digital, hyperscale operations, the internet of things (IoT), advanced analytics, and more.
If you are a person with substance and want to create an impact in the world, then this is the place for you. We look forward to welcoming you into the family!
Dr. Sharlene Thiagarajah