Established in 2000, TM R&amp;D is a world-class R&amp;D company of TM Group; with a special focus on Intelligent Connectivity, Advanced Analytics, Artificial Intelligence, IoT and Digital Platforms. The organisation helps businesses to solve operational issues and co-create solutions for the global market. To date, TM R&amp;D has commercialised 18 solutions and deployed seven platforms for TM saving the Group millions in operational efficiency and support. Additionally, TM R&amp;D has generated more than 2,800 Intellectual Property Rights (IPRs) with 100 percent adoption of all its innovations since 2016.
For more information about TM R&amp;D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow us on LinkedIn (TM Research &amp; Development) for more news and updates.

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Elly Nurliana Ramdzan

Whitepapers

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In the fast-food world, attention is the new currency. But is your brand breaking through the noise?
Our latest white paper uncovers the four social media appeals, namely emotional, rational, endorsement and aesthetic, which influence over half of consumer purchase decisions. The winning formula? Blending all four for maximum impact.
Download now to learn how to craft scroll-stopping ads that spark emotion, build trust, create buzz and keep customers coming back for more.
<a href="https://assets.tmrnd.com.my/2025/09/White-Paper-How-Social-Media-Advertisement-Appeals-Drive-Fast-Food-Purchase-Behavior-V2.pdf">Download</a>

Capturing Consumer Attention: How Social Media Advertisement Appeals Drive Fast Food Purchase Behavior

TM R&D

News

<img loading="lazy" decoding="async" title="White Paper - SPEED, SCALE, STABILITY THE THREE PILLARS OF PERFORMAN with logo updated" src="https://assets.tmrnd.com.my/2025/05/White-Paper-SPEED-SCALE-STABILITY-THE-THREE-PILLARS-OF-PERFORMAN-with-logo-updated-e1747105432557.jpg" alt="White Paper - SPEED, SCALE, STABILITY THE THREE PILLARS OF PERFORMAN with logo updated" width="2480" height="1978" />
In today’s digital world, speed, scale and stability are everything. But is your software ready to perform under pressure?
Our latest white paper breaks down practical performance testing strategies to help teams boost speed, handle scale and ensure rock-solid stability. All while keeping delivery on track.
Download our white paper and learn how to spot bottlenecks early, improve system performance and deliver the fast, reliable experience your users expect.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/White-Paper-Speed-Scale-Stability-The-Three-Pillars-of-Performance-Testing.pdf" target="_blank" rel="noopener">Download</a>

Speed, Scale, Stability: The Three Pillars of Performance Testing

In software development, testing is essential for ensuring quality, reliability, and continuous improvement. But what happens when testing teams don’t have the test data they need?
Our latest white paper explores agile testing strategies that help teams overcome this challenge while keeping software delivery on track.
Even without test data, agile teams can adapt, collaborate and implement strategic testing methods to maintain software quality.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/White-Paper-Test-Smarter-Not-Harder-with-AGILE-TESTING-V2.pdf" target="_blank" rel="noopener">Download</a>

Test Smarter Not Harder with Agile Testing

<img loading="lazy" decoding="async" class="aligncenter wp-image-15867 size-large" src="https://assets.tmrnd.com.my/2024/12/With-TMRD-Cover-White-Paper-Unlocking-RAGs-Full-Potential-01-—-7-Jan-2025-edt-2-1024x739.png" alt="Unlocking RAG’s Full Potential" width="1024" height="739" />
Unlock the full power of AI with Retrieval-Augmented Generation (RAG) and vector databases. RAG makes AI smarter by pulling the right information at the right time, avoiding the need for complex model fine-tuning.
This white paper explains how vector databases boost AI performance with faster searches, better understanding of context, and scalable solutions-perfect for industries like telecommunications.
Learn how TM R&D’s expertise in building advanced RAG systems can help your business achieve real, impactful results. Read more here.
<a role="button" href="https://assets.tmrnd.com.my/2025/08/TEST-White-Paper-Unlocking-RAGs-Full-Potential-01-—-7-Jan-2025-V2.pdf" target="_blank" rel="noopener">Download</a>

Unlocking RAG’s Full Potential: The Critical Role of Vector Databases in Enterprise AI

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Discover how drone technology is transforming mobile network testing. From safer base station inspections to efficient network testing, drones offer mobile network operators (MNOs) a faster, cost-effective, and more accurate way to optimise connectivity.
Featuring our SiERA Donor Finder, we are paving the way for smarter LTE deployment. With drones in the skies, MNOs are reaching new heights in service quality and reliability.
Dive deeper into the future of network testing powered by drones. Read more here.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/White-Paper-Soaring-to-New-Heights-Revolutionising-Mobile-Network-Testing-and-Coverag-V2-FINAL.pdf" target="_blank" rel="noopener">Download</a>

Soaring to New Heights: Revolutionising Mobile Network Testing and Coverage with Drone Technology

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Curious about how robots are transforming our world? Dive into our latest white paper on Autonomous Mobile Robots (AMRs) and discover the incredible advancements that are changing the way we work and live.
From smarter logistics to next-level healthcare, AMRs are making a big impact-and the secret to their success? Multi-computing power! Learn how TM R&D’s innovative ALTO system is leading the way in smarter, more efficient robots.
Ready to explore the future? Download the full white paper now!
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Turbocharging AMRs

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The future of work is all about PEOPLE. Today’s HR has evolved beyond administrative tasks to play a crucial role in overall company management. Optimising HR operations, reducing administrative costs, and providing real-time metrics for informed decision-making is now essential for modern businesses.
Discover how TM R&D’s innovative platform – PEOPLE, is leading this transformation. By streamlining HR tasks, enhancing productivity, and leveraging AI insights, PEOPLE is designed to revolutionise the employee experience and empower HR departments.
Download the white paper to explore how TM R&D’s PEOPLE can transform your workplace experience and drive organisational success.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/04White-Paper-The-future-of-work-is-in-People-29July2024-FINAL.pdf" target="_blank" rel="noopener">Download</a>

The Future of Work is in PEOPLE

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Immerse yourself in the transformative world of AR/VR! From gaming to engineering, these technologies are revolutionising how we interact with the digital realm. With a projected global market value set to soar, AR and VR aren’t just trends. They are lucrative opportunities across industries. Learn how TM R&D is leveraging AR/VR, showcasing the limitless possibilities of these technologies by downloading our white paper here.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/AR_VR_Making_a_Difference_in_The_Business_World-.pdf" target="_blank" rel="noopener noreferrer">Download</a>

AR/VR: Making a Difference in The Business World 

<img loading="lazy" decoding="async" title="thumb_web-02" src="https://assets.tmrnd.com.my/2024/02/thumb_web-02.jpg" alt="thumb_web-02" width="520" height="364" />
Are you ready to revolutionise your network infrastructure and propel your organisation into the digital age? Introducing FALCON, an innovative solution developed by TM R&D to address the challenges of traditional LAN systems.
Uncover the evolution of LAN technology and the rise of fibre LAN as well as the critical challenges faced by conventional LAN setups. Future-proof your network infrastructure and embark on a journey towards a faster, more reliable network by downloading our white paper here
<a role="button" href="https://assets.tmrnd.com.my/2025/10/Revolutionise_Your_Local-_Connections_with_FALCON.pdf" target="_blank" rel="noopener noreferrer">Download</a>

Revolutionise Your Local  Connections with FALCON

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Wireless communication has become a necessity for consumers nowadays as individuals from all walks of life are becoming more dependent on mobile devices in performing their daily activities.
Coverage may be relatively easy for outdoor scenarios in well-populated areas. However, when it comes to indoor application there may be challenges.
Find out more on SiERA, an innovative repeater solution developed by TM R&D that provides not only a stronger signal and a more extensive coverage area but is also cost-effective.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/Exploring_the_Power_of_Repeaters_for_Indoor_Cellular_Enhancement.pdf" target="_blank" rel="noopener noreferrer">Download</a>

Seamless Connectivity :  Exploring the Power of Repeaters  for Indoor Cellular Enhancement

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We have applied cloud native solutions such as continuous deployment, containers and microservices to our products to improve operational efficiency. Now, edge containerization is the new adventure that TM R&D has embarked on to deliver smarter services to our customers. Let’s deep dive and see what the benefits of edge containerization are.
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Cloud Native Containerisation Meets the Edge: A New Era of Smarter Services

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Marked by the rapid expansion of 5G, the global telecommunication industry is currently facing a pivotal moment which has led to increased coverage and speed across all markets. This surge in technological advancement has made it increasingly challenging for operators to enhance the management of customer enquiries and meet their expectations more efficiently. Discover how TM R&D overcomes these challenges and delivers an exceptional customer experience through a centralised, intelligent diagnostic platform, MINDS.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/A_single_diagnostic_tool_to_deal_with_customers_pain_points_white_paper.pdf" target="_blank" rel="noopener noreferrer">Download</a>

A single diagnostic tool  to deal with customers pain points

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In today’s fast-paced business world, efficient fleet management has become indispensable for organisations. As businesses continue to rely on transportation for their operations, the importance of effective fleet management has become a crucial component of successful and responsible enterprise management. Find out more on CONVES, TM R&D’s fleet management solution that aims to improve fleet and driver productivity as well as ensure vehicle safety and compliance level.
<a role="button" href="https://assets.tmrnd.com.my/2025/10/Stay_ahead_of_the-_curve_with_the_smart_way_to_manage_your_fleet_whitepaper.pdf" target="_blank" rel="noopener noreferrer">Download</a>

Stay ahead of the curve  with the smart way  to manage your fleet

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	The phasing-out of the third-generation (3G) cellular communication technology standard has a significant technological impact. In fact, it has already begun affecting businesses and their customers globally. Discover the impact that 3G Sunsetting has on the Malaysian market specifically at Mobility IoT solutions by downloading our white paper.
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3G Sunsetting and Its Impact on Mobility IoT Solutions

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	We are living in times where the explosive growth and increasing computing power of IoT devices have resulted in unprecedented volumes of data. As 5G networks increase the number of connected devices, data volumes will only continue to grow. Find out how edge computing works, what advantage it has in 5G and why edge computing is important today by downloading our white paper.
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The Drivers and Benefits of Edge Computing

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	Web testing has become an important aspect of product development to ensure it meets the requirements while functioning at an optimal level.
The Service Quality Assurance unit at TM R&D has been testing the framework of our solutions using both manual and automation testing for the benefit of our stakeholders.
There are several benefits of manual testing compared to automation. Automation testing has its advantages and challenges too. Find out more and understand the role of web testing by downloading our white paper.
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Understanding the  Role of Web Testing in  Product Development

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Technology is constantly evolving alongside the work style of people today with more and more studies showing how efficient workforce management is able to greatly increase efficiency and productivity as well as reduce cost. Find out why workforce management is important and how TM R&D is able to assist in providing operational efficiency and first-class customer experience through its solution FORCE.
<a role="button" href="https://assets.tmrnd.com.my/2025/11/FORCE_Whitepaper_Rev04.pdf" target="_blank" rel="noopener noreferrer"> Download </a>

Workforce Management  System

Syazwan

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/12/3G_Sunset_WP_Thumb.jpg" alt="Cover" itemprop="image" height="409" width="580" title="Cover" onerror="this.style.display='none'">
	The inevitable of 3G sunset has pushed mobile network operators to speed up their execution in 4G and 5G network expansion. Shutting down the 3G network means that the affected area can only be served with a 2G network if a 4G or 5G network is not available. With the gradual retirement of 3G, find out what can be done to ensure that people in rural and remote areas will not be left behind.
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3G Sunset:  Making Way for 4G LTE  Coverage Extension

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/11/Thumbs_Sattellite-02.jpg" alt="Thumbs_Sattellite-02" itemprop="image" height="396" width="562" title="Thumbs_Sattellite-02" onerror="this.style.display='none'">
	Satellite technology is not new in today’s world of connectivity. Among the popular application of satellites include weather forecasting, media broadcasting, imaging, geo-positioning, telemetry, and data communication. Recently, the concept of satellite constellation has become a hot topic whereby it is said that such technology is capable of addressing internet access challenges in deep rural areas. Find out whether the satellite is the game changer in connecting the world without boundaries.
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Can satellite broadband be the answer?

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/10/Thumbs_Fibernetwork-02.jpg" alt="Thumbs_Fibernetwork-02" itemprop="image" height="396" width="562" title="Thumbs_Fibernetwork-02" onerror="this.style.display='none'">
	The challenge towards digitalisation and transformation of the current technology has motivated telecom operators to work on the development of the next-generation FTTH. The next-generation passive optical networks (NG-PONs) are the natural development of PONs toward achieving higher data rates, larger counts of wavelength channels, and longer fiber ranges. Find out how TM R&D explores multi-technology to bring a variety of innovations for telecom operators leading to optimised network management.
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Next-generation PON:  Taking fiber network to the next level

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/08/Cover_Data_Pipeline-02.jpg" alt="Cover_Data_Pipeline-02" itemprop="image" height="396" width="562" title="Cover_Data_Pipeline-02" onerror="this.style.display='none'">
	Data in the 21st century is the engine that runs many companies today, yet it remains an immensely, untapped valuable asset. Considering the need for more data-driven companies, embracing and successfully managing data is essential. Find out how a data pipeline enables deeper analytics by extracting, processing, and delivering disparate datasets thus deriving the greatest value for decision makers.
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Data Pipeline: Unlocking the power of data for better business decisions

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/08/Patrol_Thumb-01.jpg" alt="Patrol_Thumb-01" itemprop="image" height="396" width="562" title="Patrol_Thumb-01" onerror="this.style.display='none'">
	In today’s era of big data and connected devices of all varieties, artificial intelligence (AI) has found ways to improve operations and management of information technology services, systems and networks.
Find out how our innovative solution PATROL uses AI to detect possible construction sites that could cause fiber cut incidents – the reason for most service interruptions.
In addition, learn about Computer Vision which is one of the data science domains that TM R&D is exploring and expanding use cases from satellite imaging, drone to robotics.
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PATROL: Preventing outages and securing assets with AI

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/07/12methodology-02.jpg" alt="12methodology-02" itemprop="image" height="396" width="527" title="12methodology-02" onerror="this.style.display='none'">
	The “Twelve-Factor App” methodology is fast becoming the de facto standard for offering cloud-native applications. Hence, this white paper targets application developers to adopt the Twelve-Factor manifesto for building applications that ensures speed, reliability, agility, and portability. Find out how this approach will ultimately result in a robust and reliable application.
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Exploring The Twelve-Factor App Methodology

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	Quality is an important factor when it comes to any product or service as it outlines and provides guidance and objectives. We at TM R&D understand that quality control is a product-oriented process whereas quality assurance is a process-oriented practice. Quality Control ensures that the end product meets the quality requirements while Quality Assurance ensures that the process of the product or service adheres to standards.
Find out more on what should be done in today’s agile software development world to maintain QA and how TM R&D’s “Software Functional Quality” model helps.
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Software Quality :  A Lynchpin For Success

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2022/05/Cover_CAD-02.jpg" alt="Cover_CAD-02" itemprop="image" height="396" width="562" title="Cover_CAD-02" onerror="this.style.display='none'" />
	CAD technology has helped the industry as well as TM R&D in its past and present journey. Being aware and mindful of this technology will ensure that one will never be left behind in the digital transformation journey. Find out how CAD technology supports digital transformation exploration through involvement in digital content production and modernisation of upcoming systems.
 
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CAD Technology for Yesterday, Today and Tomorrow

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	The Internet of Things or IoT is growing in importance and it is making our lives better and easier in so many ways. Today, many organisations are integrating IoT devices into their network infrastructures, increasing the IoT use cases in the coming years. Find out how TM R&D harness the power of IoT and pioneered the design and testing of a Low Power Wide Area (LPWA) IoT use case in Malaysia.
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Smart streetlight: IoT use case & lessons learned

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2021/12/Cover_ePTW-02.jpg" alt="Cover_ePTW-02" itemprop="image" height="396" width="562" title="Cover_ePTW-02" onerror="this.style.display='none'">
	Any company will need a permit to work system for their fellow workers in order to ensure that tasks are properly planned and implemented, especially if the nature of work is particularly hazardous or poses significant risks. Find out more on TM R&D’s Smart Work Permit System suitable to be used to improve productivity, safety, and efficiency of frontline operations.
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Electronic Permit to Work (ePTW) : An innovative, cloud-based solution designed to systematically help permit management

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	Big Data and AI are seen as significant solutions that could provide faster response and action through automation as well as taking proactive measures. TM and TM R&D have taken a step forward by investing in the power of Big Data Analytics and AI to develop a centralised smart analytic system in overcoming operational challenges contributing to a better customer experience.
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Convergence of  Big Data & AI: Evaluating Network Health Performance

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2021/12/The-Convergence-of-IoT-and-AI-at-Work-Cover-02.jpg" alt="The-Convergence-of-IoT-and-AI-at-Work-Cover-02" itemprop="image" height="394" width="560" title="The-Convergence-of-IoT-and-AI-at-Work-Cover-02" onerror="this.style.display='none'">
	The Fourth Industrial Revolution (Industry 4.0) is not merely a marketing buzzword. There have been massive shifts happening within the manufacturing sector. Among all the technological breakthroughs, the Industrial Internet of Things (IIoT), a sub-division of IoT has been the most significant part of Industry 4.0. Find out how TM R&D leverages on the combination of AI and IIoT to create a solution that takes industrial processes to the next level.
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The Convergence of IoT and AI at Work

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	No doubt that Cross-site Request Forgery or (CSRF) attacks are becoming more and more sophisticated but there are also many ways for you to prevent them. Find out why CSRF is dangerous and learn TM R&D’s approach to detecting CSRF as well as mitigate it .
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Cross-site Request Forgery attacks explained & how to defend against them

<img loading="lazy" decoding="async" src="https://assets.tmrnd.com.my/2021/11/Cover_Design-03.jpg" alt="A smart retail analytics solution that aims to boost sales and brand loyalty
" itemprop="image" height="392" width="558" title="Analytics of Customer Experience" onerror="this.style.display='none'">
	Retailers in today’s challenging environment need to innovate and ensure that their storefront is more attractive and compelling to attract consumers. In addition, they also need to find out how customer’s experience can be further enhanced or risk losing out to the competition. Find out how Analytics of Customer Experience (ACE) functions to give retailers actionable insights that can potentially boost sales and brand loyalty by supporting customised services, targeted advertising and visitor visibility.
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Analytics of Customer Experience: A smart retail analytics solution that aims to boost sales and brand loyalty

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The popularity of large scale, low cost and low power applications have spurred the growth of what is known today as Massive IoT. SWIMS by TM R&D is an example of such application. A holistic Massive IoT ecosystem for the water industry consisting of a water distribution network, wireless connectivity, IoT platform and end user application layer. Find out more on how SWIMS can help utility players, particularly water operators to improve productivity, save revenue, and add valuable features that could potentially modernise how water operators work in the future.
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The Internet of Water: Utilising the power of Massive IoT to modernise and improve efficiencies in the water industry

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	Digitalisation is certainly an important topic that many organisations, large or small cannot afford to ignore, especially in these extraordinary times we live in. Organisations involved in digitalisation must not only have the right strategy and process but also the right tools and platforms to ensure success. Find out more on what are the key ingredients needed for the successful implementation of digitalisation.
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Open Platforms: A Holistic Way to Digitalisation

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	Organisations need to change in order to continue to challenge the status quo, experiment, and get comfortable with failure. These changes have led companies to expedite digitisation on their operations in order to strive and survive. Find out more on how companies are able to accelerate digitisation via Standardised Open Application Programming Interface (API).
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Driving Digital Transformation via Standardised Open API

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Internet accessibility has become more and more crucial with millions of homes serving as both office and classroom during the Covid-19 pandemic. Malaysia has also recently acknowledged that the internet is the third most important utility after water and electricity. FIRA is an innovative solution from TM R&D that offers a better internet service to the underserved community especially in the rural areas. Find out more on how FIRA is able to provide high speed broadband service anywhere and anytime, bridging the network connectivity gap using a faster and cost-effective method.
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Fast Internet for All : Enabling Digital Inclusion

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Resistive coupling is the most common cause of lightning-induced surges that may result in devastating damages to the Customer Premises Equipment (CPE). The full adoption of ITU-T K.21 standards may not be sufficient without taking into consideration the surge protection device (SPD) installation and proper earthing system as well as bonding configuration as mentioned in ITU-T K.66. Find out more on the significance of SPD installation and how it protects your premises against lightning-induced surges.
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The Resistive Coupling Phenomena & Surge Protection Device (SPD)

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	<h6>The Covid-19 pandemic has spread to the rest of the world, causing a huge impact on the global economy, social and mental health. EWAR developed by TM R&D, goes beyond a traditional contactless temperature screening solution, bringing powerful capabilities of screening large crowds and a host of other video analytics based applications. Find out how it can help to keep your business running smoothly and provide a peace of mind!</h6>
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EWAR: Early Warning, Alerts and Response

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	In today’s challenging technology driven world, Malaysians are now more concerned about cyber security issues like data breaches, scams and worse, hackers! Thus, knowing how to protect our information more securely and instantaneously has become extremely vital. Centurion is a “self-service security scan automation” that provides code check-up against vulnerabilities and many other threats. Find out how it can help and provide peace of mind!
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CENTURION: Self-service security scan automation

5G promises to start a revolution that goes far beyond faster browsing and clearer calls. Its service implementation and use will lead to greater number of connections as well as larger amount of data being transferred providing greater opportunities for hackers to find a way in. Find out the importance of 5G and security and what telecom providers need to consider when implementing 5G services.






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5G Security – Nothing New but Need to Care

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	Over the years, industrial settings have endured immense changes in terms of growth in scale, use of machinery, and diversification. Alongside this, the risk of accidents and mishaps have been on the rise with occupational accidents becoming more frequent each year. Find out how TM R&D takes the common hard hat and turned it into a data-driven smart industrial appliance, taking it to the next level.
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Smart Helmet: Taking safety to the next level with AI

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