Established in 2000, TM R&amp;D is a world-class R&amp;D company of TM Group; with a special focus on Intelligent Connectivity, Advanced Analytics, Artificial Intelligence, IoT and Digital Platforms. The organisation helps businesses to solve operational issues and co-create solutions for the global market. To date, TM R&amp;D has commercialised 18 solutions and deployed seven platforms for TM saving the Group millions in operational efficiency and support. Additionally, TM R&amp;D has generated more than 2,800 Intellectual Property Rights (IPRs) with 100 percent adoption of all its innovations since 2016.
For more information about TM R&amp;D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow us on LinkedIn (TM Research &amp; Development) for more news and updates.

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TM R&D

Awards

News

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of TM Group and a subsidiary of MMU, bagged the Digital Transformation of the Year Award (Private Sector/NGO) at the WITSA Global Innovation and Tech Excellence Awards 2024 for its innovative solution namely Mobile Intelligent Network Diagnostic System (MINDS). Held in Yerevan, Armenia, this prestigious accolade was awarded in recognition of the company’s success in developing an innovative solution that is able to seamlessly integrate disparate systems employing legacy technology.



MINDS is a homegrown solution that helps mobile service providers manage customer complaints more efficiently by correlating all the information about a customer’s network usage and experience into a single, centralised platform. This provides a complete picture of the service and enables providers to address issues accurately, often before the customer is even aware of them. By fixing problems based on real-time network data, MINDS reduces the number of complaints and speeds up problem resolution.



The solution also delivers valuable insights that help companies make more informed decisions about improving their mobile networks. These insights guide critical business decisions, leading to smoother network performance and enhanced customer satisfaction. Ultimately, MINDS not only prevents issues but also improves the overall quality of mobile services, resulting in happier customers and more efficient operations.



Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer of TM R&D, said, “We are deeply honoured to receive this award, which reflects our steadfast commitment to innovation in driving and accelerating the digital economy. This global recognition underscores our belief in the transformative power of technology to not only shape the future of digital landscapes but also tackle real-world challenges in managing and enhancing mobile network performance.”



“By consolidating customer insights and enabling proactive, real-time action, MINDS sets a new benchmark for operational efficiency and service excellence. This achievement showcases the team’s ingenuity and raises the bar for our ongoing efforts to drive meaningful change for businesses and consumers alike,” she added, while extending her utmost appreciation to the entire team.



WITSA Chairman, Dato’ Dr. Sean Seah, also praised TM R&D’s achievement, stating, “We are thrilled to recognise TM R&D with the Digital Transformation of the Year Award at the WITSA Global Innovation and Tech Excellence Awards 2024. TM R&D’s innovative approach to integrating disparate systems and modernising legacy technology exemplifies the transformative power of digital solutions in driving business efficiency and fostering growth. Their achievement stands as a beacon for the industry, demonstrating how advanced technology can seamlessly enable digital transformation and set new benchmarks for innovation. We congratulate TM R&D for this outstanding accomplishment.”



The World Information Technology and Services Alliance (WITSA) is a leading consortium of ICT industry associations from over 80 countries and economies. The WITSA Global Innovation and Tech Excellence Awards 2024 celebrate exceptional achievements in the use and application of tech across a range of categories.



Besides TM R&D, the Selangor Information Technology and Digital Economy Corporation (Sidec) was awarded the Digital Opportunity/Inclusion Award (Public Sector) for its digital inclusion initiatives, which include the Selangor 1000 Digital 2024 and the Malaysia Top E-Commerce Merchant Awards. The award was accepted by Sidec’s COO, Loo Chuan Boon.

TM R&D Wins Digital Transformation of the Year Award at the  WITSA Global Innovation and Tech Excellence Awards 2024

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) wins the “Digital-Utilities” Award for its smart workforce management solution known as FORCE at the recent Malaysia Technology Excellence Awards 2023 (MTEA), organised by the Asian Business Review.



This is the seventh award received by TM R&D from MTEA in the last five years, spotlighting its role in accelerating the use of advanced technology and mobile-first approach to spearhead industrial productivity and operational efficiencies as Malaysia transitions into a digital economy. Through cross learnings from deployment within the TM ecosystem, TM R&D’s advanced analytics software in the FORCE platform measures and reports business performance metrics in real-time. This enables fast-paced businesses to make precise data-driven decisions to improve complex tasks scheduling of large fieldwork teams across geographies that in turn, significantly ease resource planning and operational costs.



Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “In promoting growth mindsets through innovation and capacity-building, TM R&D has been consistently recognised for advancing tech solutions to meet fast-evolving digital needs of today’s competitive businesses. Our work in R&D is helping companies in the region adopt automation and digital solutions in improving workforce productivity and efficiency which translates into reducing cost of doing business.”



“FORCE provides operational efficiencies and first-class customer experience by automating dayto-day tasks of large field teams. It proves to be an indispensable tool not only for its ability to automate functions of a workforce but also in enabling seamless execution of digital solutions. Today, FORCE can be effectively deployed in key sectors such as the Water and Utility Industry, IT Services, Public Services, Manufacturing, Hospitality and Plantation Management,” added Dr. Sharlene.



The workforce management solution is designed to enable the adoption of digitalisation progressively within the organisation’s own growth strategy, allowing it to rapidly reap benefits with minimal costs. Dr. Sharlene concluded, “Winning this award inspires us to create smarter digital solutions in line with TM’s transformation towards becoming a human-centred TechCo and enabling a more Digital Malaysia.”



For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.

TM Bags Top Tech Award for its Digital Workforce Solution

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	In recognition of its transformative approach to software and technology that can lead to the creation of new approaches and prospects
​Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently won the Innovative Tech Companies of the Year Award at the Asia Corporate Excellence and Sustainability Awards (ACES) 2022, organised by MORS Group. The award was conferred to TM R&D in recognition of its transformative approach to software and technology, demonstrating that its tech innovations can lead to the creation of new approaches and prospects.
Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D accepted the award from Shanggari B., Chief Executive Officer of MORS Group and Luis Nieto, one of the juries for the ACES Awards 2022.
“This is a proud moment for the TM R&D team. Winning this award illustrates that we are on the right track. The transformative approach in our work will help propel Malaysia to be a nation of producers, instead of consumers.  Our ability to produce will lead to greater sustainability of our country,” Dr Sharlene expressed her gratitude on receiving the award. “Our achievements are shaped by the discipline, focus and determination we have instilled, and I would like to thank our team for their commitment towards excellence.”
TM R&D is a world-class R&D company that helps businesses solve operational issues and co-create solutions for the global market. It focuses on intelligent platforms, IR4.0 technologies and connectivity to create smarter business ecosystems. The company strives to stay relevant with new innovative solutions that the market cannot do without and takes on projects that provide multifold benefits to organisations.
Among its strengths is the local in-house talents that can make, create and innovate as well as provide thought leadership on infrastructure for the future. Acknowledging that nurturing talent is crucial to the business, TM R&D also offers emerging skills learning and development programmes such as Artificial Intelligence (AI), Machine Learning, Data Science & Analytics and Data Engineering for its employees.
Because its products and solutions are developed in-house, TM R&D is able to customise its innovations based on customers’ needs, addressing their specific pain points and meeting their customers demand (B2B2C) – embracing the Group’s aspiration of becoming a human-centred TechCo. Every product and solution that is developed contains embedded security, analytics and AI hence expanding its functionalities and delivering maximum benefits to the users.
TM R&D’s main aspiration is to create and deliver the next Unicorn for TM and ultimately for Malaysia. To support this, it holds fast to the three (3) pillars of its business, which are exploratory research, co-creation with industry, and commercialisation thus making life and business easier with smarter ecosystems to enrich humanity and bring progress to nations.
The ACES awards is among the most prestigious accolades that recognise inspiring leaders and sustainability advocates cross-industry across Asia. The awards value services and achievements of businesses of any nature respected for their contributions to their communities and the world. For more info about ACES Awards, visit <a href="https://www.acesawards.com/">https://www.acesawards.com/</a>.

TM R&D Wins the Innovative Tech Companies of the Year at the Asia Corporate Excellence & Sustainability (ACES) Awards 2022

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	In-house smart solutions for Fixed Wireless Access connectivity and customer experience platform for frontliners awarded under “Connectivity-Telecommunications” and “AI-IT Services” categories respectively
 Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two awards at the Malaysia Technology Excellence Awards 2022, organised by the Singapore Business Review.
The Malaysia Technology Excellence Awards spotlights exceptional companies who are technology disruptors that boosts Malaysia’s economy. TM’s Fast Internet for All (FIRA) solution was bestowed the award under the “Connectivity-Telecommunications” category, while TM’s Single Platform on Intelligent Customer Experience (SPICE.ai) won the award in the “Artificial Intelligence (AI)-IT Services” category.
Commenting on these awards, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “I couldn’t be prouder of my team as these awards reflect their commitment to meet the fastevolving digital needs of today’s customers and strengthen our position as a research leader in these fields. This recognition also reaffirms our efforts in building smarter digital ecosystems to facilitate the ease with which Malaysians can embrace a more digital lifestyle, while also bringing progress to the nation.”
FIRA was introduced as a way to support the government in providing Malaysians with quality access to digital connectivity nationwide. Aimed at offering better internet service to underserved communities, FIRA uses Fixed Wireless Access (FWA) technologies to improve connectivity in rural areas across Malaysia. Since its first deployment in Malacca back in July 2020, the solution has demonstrated promising success in improving download and upload link speeds compared to other broadband services. The solution has since been implemented at a rural school in Selangor and at Pusat Komuniti Desa sites under the Ministry of Rural Development. It has also supported an IR4.0 use case in Terengganu.
“FIRA is formulated to address two common issues: coverage and speed. The solution is capable to deliver connectivity up to 50Mbps within 5-8km range, compared to a traditional 4G cell within 1km range. Furthermore, with its quick deployment procedures, FIRA can help mitigate customers’ connectivity concerns in a cost-effective and timely manner,” shared Dr. Sharlene.
SPICE.ai, on the other hand, aims to assist frontliners in their daily task of addressing customer service enquiries and requests.
Dr Sharlene explained, “SPICE.ai consists of multiple components that cover different parts of an existing customer experience system. By integrating these components, frontliners gain a more holistic view of each customers’ profiles. The solution then implements real-time analytics to improve customer experience, giving frontliners the right information at the right time which allows them to deliver a better experience to customers.”
This analytics system has been deployed nationwide for nearly two years and becomes the primary touchpoint for more than 5,000 TM frontliners in most customer interactions across multiple channels. The performance of SPICE.ai has proven to be reliable and seamless even when integrated with more than 20 existing, standalone systems and was still able to relay the processed information through one single platform, on top of providing analytics and advisory.
Established in 2001, TM R&D is the innovation arm of TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are developed in-house and cut across multiple industries such as Utilities, Retail, Agriculture, Healthcare and Education, with safety and productivity as its top priority.
For further information on TM R&D, visit <a href="http://www.tmrnd.com.my">www.tmrnd.com.my</a>  or email <a href="mailto:business@tmrnd.com.my">business@tmrnd.com.my</a>

TM R&D’s Customer-Focused Innovations Recognised at the Malaysia Technology Excellence Awards

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	We are very excited to share that our beloved CEO, Dr. Sharlene Thiagarajah was recently awarded with the Asia’s Woman Leaders 2021 by CMO Asia and World Women Leadership Congress.
This award recognises individuals who have achieved extraordinary success from innovative and effective leadership practices in Asia.
			<a href="https://drive.google.com/file/d/1U8wjAoo1UnaYUp9iWt8XguVYPqCQ2WME/view?usp=sharing" target="_blank" role="button" rel="noopener noreferrer">
							Click here to watch Dr. Sharlene’s thank you speech!
					</a>

TM R&D CEO awarded with the Asia’s Woman Leaders 2021 Accolade!

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Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) recently bagged the Most Innovative Digital Infrastructure Services Provider in Malaysia for its solution called CAMELIA at the UK-based Global Business Outlook Awards 2021.



The award was conferred to TM R&D in recognition of its achievement for developing CAMELIA, which is set to become one of the digital transformation enablers for network operators to handle end-to-end processes for service assurance in TM.



Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “This is indeed a proud moment for us. Winning this award at the global front illustrates our continued commitment to develop solutions together with TM Group as part of our collaborative efforts to ensure the successful adoption of Artificial Intelligence (AI) and digital innovations amongst our stakeholders.”



“Thank you to the Network Operations, Customer Experience and Information Technology & Digital teams in TM for their continuous support and for incorporating CAMELIA into their operations which we believe will ultimately lead to an elevated customer experience. This recognition gives us the boost and drives us to explore more innovations for TM Group to serve a more digital society, business, industry and Government, towards accelerating Digital Malaysia,” she added.



CAMELIA is an intelligent analytical platform that can provide the network’s health condition, fault diagnostics and localisation, and can predict potential service as well as line failure up to 30 days in advance.



In addition, CAMELIA provides early warning alerts that shall help to transform processors from a reactive based troubleshooting process to a proactive one with the goal of improved quality of service and faster incident resolution. As an enabler, CAMELIA integrates with other operating systems to monitor all subscriber lines 24 hours and provide early detection. Early filtration can isolate the problem whether it is at the physical network element layer or a service layer.



Global Business Outlook Awards recognises and rewards excellence in businesses around the world. It is designed to facilitate the outstanding work of businesses and business leaders across a myriad of industries – assessing their work in terms of performance, innovation and drive to create the industry value.



This is the 2nd international award received by TM R&D this year for its work in AI and digital ecosystems development supporting the telco industry, which is a step forward in achieving its mission to build a smarter digital ecosystem.



Established in 2001, TM R&D is the innovation arm for TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four (4) pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength since 2016, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are all developed in-house and cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority.



For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.



This news release has also been published in the following media:



<a href="https://www.businesstoday.com.my/2021/08/23/tm-rd-wins-global-business-outlook-awards-for-camelia/" target="_blank" rel="noreferrer noopener">Business Today “TM R&D Wins Global Business Outlook Awards For CAMELIA”</a>



<a href="https://www.bernama.com/en/business/news.php?id=1995454" target="_blank" rel="noreferrer noopener">Bernama “TM R&D wins Most Innovative Infrastructure Services Provider at UK award”</a>



<a href="https://www.bernama.com/bm/ekonomi/news.php?id=1995525" target="_blank" rel="noreferrer noopener">Bernama “TM R&D menang Anugerah Penyedia Perkhidmatan Infrastruktur Digital Paling Inovatif”</a>



<a href="https://www.hmetro.com.my/bisnes/2021/08/746046/tm-rd-paling-inovatif" target="_blank" rel="noreferrer noopener">Harian Metro “TM R&D paling inovatif”</a>



<a href="https://www.malay.news/tm-rd-paling-inovatif/" target="_blank" rel="noreferrer noopener">Malay.News “TM R&D paling inovatif”</a>



<a href="https://news.malaysiasejahtera.com/2021/08/ekonomi-tm-r-menang-anugerah-penyedia.html" target="_blank" rel="noreferrer noopener">Malaysia Sejatera : Ekonomi “TM R&D menang Anugerah Penyedia Perkhidmatan Infrastruktur Digital” Paling Inovatif</a>

TM R&D wins Global Business Outlook Awards 2021 for its innovation, CAMELIA

Telekom Malaysia Berhad (TM) through its innovation arm, TM Research & Development (TM R&D) wins the AI – Telecommunications Award at the recent Malaysia Technology Excellence Awards 2021, presented by Singapore Business Review.



The award was conferred in recognition of the Company’s achievement in developing PATROL as a proof of function for research particularly on automatic detection of construction using vehicle dashcam and generate proactive alerts using artificial intelligence (AI) and machine learning algorithms.



This is the fourth award received by TM R&D from the Malaysia Technology Excellence Awards in its three years of running. The awards ceremony lauds exceptional companies that have successfully pioneered IT products, solutions and innovative technology projects in their respective industries to boost Malaysia’s fast-growing economy.



Commenting on the accomplishment, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “This is indeed a proud moment for us. Winning the award is a huge boost for our effort in showcasing how AI can be applied to solve real-life problems. It is also a huge encouragement for us to further strengthen our position as the leader in the research, development and innovation field. This award goes out to the team for delivering such outstanding work. We hope it will give them the drive to explore more innovations for TM to serve a more digital society, digital business, digital industry and digital Government, towards accelerating Digital Malaysia.”



Project PATROL was developed to provide early warning alerts on areas where TM infrastructure has a high risk of being destroyed due to civil and construction works by a third party. Ideally, before the civil or construction works were to begin, TM and other utility companies are to be consulted to ensure proper precautionary measures are taken to avoid telecommunication cable or other utility infrastructure cuts such as water or sewerage.



The cable cuts will lead to loss of broadband and other telecommunication services which will cause major inconveniences to consumer lifestyle and businesses, as well as operation nightmare for any telcos. To fill in those gaps, PATROL was developed powered by digital and AI capabilities.



PATROL leverages AI, object detection capabilities and the Internet of Things (IoT) to detect a construction area using a dashcam. The system then automatically checks if the unregistered civil and construction activity is in close proximity to underground or overhead cable infrastructure. Several parameters are used to assess risk before an alert is sent to the Network Operations Centre for investigation.



“PATROL provides real-time alerts on civil and construction activities that pose a high risk to the security and safety of TM’s cable infrastructure. This information allows telco providers to act fast in preventing possible threats to their assets. With PATROL, we foresee a huge opportunity for operational cost avoidance due to cable cut cases,” she further added.



Established in 2001, TM R&D is the innovation arm for TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia.  TM R&D’s solutions are clustered around four (4) pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength since 2016, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are all developed in-house and cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting.



For more information about TM R&D and its innovations , visit <a href="https://www.tmrnd.com.my">www.tmrnd.com.my</a> or email your inquiry to <a href="mailto:business@tmrnd.com.my">business@tmrnd.com.my</a> or follow them on LinkedIn (TM Research & Development) for more news and updates.



This news release has also been published in the following media:



Published in: Kosmo “PATROL pacu TM terima anugerah” – Page 37 Utusan Malaysia “TM menang anugerah” – Page 35



Online coverage: BusinessToday “Telekom Malaysia Wins AI Telecommunications Award At Malaysia Technology Excellent Awards 2021” – <a href="https://www.businesstoday.com.my/2021/05/17/telekom-malaysia-wins-ai-telecommunications-award-at-malaysia-technology-excellent-awards-2021/" target="_blank" rel="noreferrer noopener">https://www.businesstoday.com.my/2021/05/17/telekom-malaysia-wins-ai-telecommunications-award-at-malaysia-technology-excellent-awards-2021/</a>



DagangNews “PATROL, bawa TM raih anugerah kecemerlangan teknologi” – <a rel="noreferrer noopener" href="https://dagangnews.com/patrol-bawa-tm-raih-anugerah-kecemerlangan-teknologi" target="_blank">https://dagangnews.com/patrol-bawa-tm-raih-anugerah-kecemerlangan-teknologi</a>



NST Online “#TECH TM’s artificial intelligence solution wins award again” – <a href="https://www.nst.com.my/lifestyle/bots/2021/05/691034/tech-tms-artificial-intelligence-solution-wins-award-again" target="_blank" rel="noreferrer noopener">https://www.nst.com.my/lifestyle/bots/2021/05/691034/tech-tms-artificial-intelligence-solution-wins-award-again</a>

TM wins again at Malaysia Technology Excellence Awards 2021 for its innovation, PATROL

TM R&D was recently conferred the Merit Award under the ICT Services Solutions sub category for its Cloud Native Data Exchange Platform Utilising Network APIs (Data Exchange Platform) at the MSC Malaysia Asia Pacific ICT Awards (MSC Malaysia APICTA) 2020 organised virtually by the National ICT Association of Malaysia (PIKOM) and supported by the Malaysia Digital Economy Corporation (MDEC).



Data Exchange Platform, built on TM R&D’s Open Innovation Platform (OIP) is a one-stop centre for managing data and a full cloud-native platform. This data exchange centre allows industries to better understand consumer behavioral changes and movement patterns as well as impact on businesses. Not only does the platform contains many open datasets that communities can utilise to provide data driven decision, it also has open datasets that include weather forecast of cities in Malaysia, power outage alerts from TNB, other agencies and states as well as information related to World Bank within the Malaysia context. Most importantly, the Data Exchange Platform helps to flatten the curve on global pandemics such as COVID-19. COVID-19 datasets are available for policy makers, developers and the public to access and perform data driven decisions as well as disseminate the information for public interest.



MSC Malaysia APICTA Awards provides recognition to outstanding achievements of individuals, students, entrepreneurs, SMEs and organisations with operations in Malaysia who contributed to the development of the MSC Malaysia initiatives or in building applications and services for the benefit of Malaysia. It recognises creativity, innovation and excellence in Malaysian ICT.



<a href="https://www.linkedin.com/feed/hashtag/?keywords=tmecosystemcreators&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6777866233057566721">#TMEcosystemCreators</a><a href="https://www.linkedin.com/feed/hashtag/?keywords=tmrnd&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6777866233057566721">#TMRND</a><a href="https://www.linkedin.com/feed/hashtag/?keywords=jendela&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6777866233057566721">#JENDELA</a><a href="https://www.linkedin.com/feed/hashtag/?keywords=digitalmalaysia&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6777866233057566721">#DigitalMalaysia</a>

TM R&D Conferred Merit at the 21st MSC Malaysia Asia Pacific ICT Awards (MSC Malaysia APICTA) 2020

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged the Sustainable Growth Award at the prestigious WITSA Global ICT Excellence Awards 2020 for its innovative solution namely Smart Water Integrated Management System (SWIMS).  This was in recognition of the company’s success in using Information and Communications Technology (ICT) as a tool to promote sustainable economic growth.



World Information Technology and Services Alliance (WITSA) is a leading consortium of ICT industry association members from over 80 countries/economies around the world. The WITSA Global ICT Excellence Awards 2020 were presented to selected users and providers whose use and applications of ICT exhibit exceptional achievement within the nominated categories.



Commenting on the accolade received, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “It has been a tremendous year for us at TM R&D where our innovations continue to be recognised.  We are very honoured to receive this award and we see this global win as a remarkable accomplishment for our staunch commitment in innovation towards empowering a digital economy. I would like to convey my heartiest congratulations to everyone at TM R&D who has put tremendous efforts in developing SWIMS. We are truly committed to sustainability and through this effort, we can collaboratively boost economic growth and environmental sustainability on a global level.”



“In addition, we will continue to innovate with purpose and introduce smarter digital solutions that will not only enhance but hopefully, transform lives and businesses. TM R&D is optimistic that this effort will improve financial and social well-being without compromising the prosperity of future generation while simultaneously support TM’s aspirations and unique role as the enabler of Digital Malaysia,” she added.



SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals such as electric utilities, transportation, smart cities and factory automation. It enables in-depth, new insights into the operations and the right tools to act on those insights. SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves responses to weather events such as water level and quality. The solution has now been commercially-deployed, bringing real innovation to the public.



Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 23 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D’s innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting.



For more information about TM R&D and its products and services, they can be contacted at <a href="mailto:business@tmrnd.com.my">business@tmrnd.com.my</a> or log on to <a href="http://www.tmrnd.com.my/">www.tmrnd.com.my</a> or follow them on LinkedIn (TM Research & Development) for more news and updates.

TM R&D Wins Sustainable Growth Accolade for its Innovative Solution at the WITSA Global ICT Excellence Awards 2020

We are happy to share that our CEO, Dr. Sharlene Thiagarajah was awarded with the Malaysia’s Woman Leaders 2020 Accolade! This award celebrates leaders and achievers in organisations that believe in producing leaders of change in Malaysia.



Since taking the role as the CEO in 2016, Dr. Sharlene has always been a catalyst of change and successfully transformed the culture as well as mindset of TM R&D from a basic research facility to an innovation power house focusing on commercialisation and value creation. Under Dr. Sharlene’s helm, TM R&D delivers exceptional innovative solutions, progressing humanity and creating sustainable returns.



While some may have struggled due to various unforeseen challenges that come with COVID-19, Dr Sharlene together with the TM R&D team worked tirelessly and developed innovative solutions such as EWAR and collaborated with MDEC to develop the Data Exchange Platform in order to curb as well as bolster research efforts to combat the pandemic. With the contributions made, businesses are able to transition and adapt to the new normal with ease thus helping the economy get back on its feet safely.



Congratulations Dr. Sharlene!

TM R&D CEO, Dr. Sharlene Thiagarajah awarded with the Malaysia’s Woman Leaders 2020 Accolade!

The Smart Water Integrated Management System (SWIMS) won the IoT Innovation Award category while the Enterprise Energy Management System (EENT) received recognition under the Data Innovation Award category.



Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two (2) awards at the prestigious World Communication Awards 2020 organised virtually in London, United Kingdom.



The awards, the fourth and fifth received by TM R&D this year, were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the IoT Innovation Award category while Enterprise Energy Management System (EENT) received the recognition under the Data Innovation Award category.



Commenting on the milestone achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “This is indeed a proud moment for us at TM R&D. For our internally-developed smart solutions to be recognised at the World Communication Awards, it is indeed a huge encouragement for us to further strengthen our position as the leader in research, development and innovation field. This double win is a remarkable feat and my heartiest congratulations to everyone in the TM R&D team who has put tremendous efforts in providing the best for our customers and partners.”



“In addition, we will continue to innovate with purpose and introduce smarter digital solutions that will enhance and transform lives and businesses while simultaneously supporting TM’s aspirations and unique role as the enabler of Digital Malaysia,” she added.



In the global telecommunications industry, the World Communication Awards are the most revered mark of achievement. For over 22 years, the awards have recognised innovation excellence in global telecoms companies and attract hundreds of submissions annually.



SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals such as electric utilities, transportation, smart cities and factory automation. It enables in-depth, new insights into the operations and the right tools to act on those insights.



“SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves responses to weather events such as water level and quality. The solution has now been commercially-deployed, bringing real innovation to the public,” shared Dr. Sharlene.



Another recognition received by TM R&D at the World Communication Awards was for EENT. It is a universal internet of energy management solution developed as an agnostic platform to cater for all types of IoT devices, system designs, geographical demand, multi-tenancy or budgeting, with its backend connected to an in-house IoT hosting platform.



“EENT offers a seamless end-to-end smart energy monitoring system that improves energy management, optimises energy use as well as improves response to energy saving plan. It adopts big data architectures and analytics technologies, turning the data challenge into an opportunity and ultimately driving revenue, profit or cost reduction,” she revealed.



Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 19 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D’s innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting.



For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.



This news release has been published in the following media:



<ol class="wp-block-list"><li><a rel="noreferrer noopener" href="https://www.utusan.com.my/ekonomi/2020/11/tm-rd-menang-anugerah-world-communication-awards-2020/" target="_blank">https://www.utusan.com.my/ekonomi/2020/11/tm-rd-menang-anugerah-world-communication-awards-2020/</a></li><li><a rel="noreferrer noopener" href="https://dagangnews.com/tm-rd-rangkul-2-anugerah-world-communication-awards-2020" target="_blank">https://dagangnews.com/tm-rd-rangkul-2-anugerah-world-communication-awards-2020</a></li><li><a href="https://www.bharian.com.my/berita/nasional/2020/11/750351/tm-rd-terima-pengiktirafan-inovasi" target="_blank" rel="noreferrer noopener">https://www.bharian.com.my/berita/nasional/2020/11/750351/tm-rd-terima-pengiktirafan-inovasi</a></li></ol>







About TM R&D Telekom Research & Development Sdn Bhd (TM R&D) is the centre of innovation for Telekom Malaysia Berhad (TM), the national connectivity and digital infrastructure provider. TM R&D’s strategic role is to bring new technology and innovation to TM, contributing to nation building and the digital knowledge economy.



TM R&D is the winner of the MSC Malaysia Asia Pacific ICT Alliance Awards (MSC Malaysia APICTA) for Innovation “Smart Safety Helmet” and “Analytics of Customer Experience (ACE)”.



For further information on TM R&D, visit www.tmrnd.com.my.

TM R&D Continues Its Award Winning Streak at the World Communication Awards 2020

In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively 



Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020.



The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under the A.I, Data & Analytics category.



Since 2007, TM Forum Excellence Awards recognises the world’s leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view.



Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM’s Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation.”



SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights.



“SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation,” shared Dr. Sharlene.



The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM’s contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy.



Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D’s innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting.



For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.



This news release has been published in the following media:



<ol class="wp-block-list"><li>https://www.kosmo.com.my/2020/10/18/tm-rd-menang-2-anugerah-iktiraf-penyelesaian-pintar/</li><li>https://dagangnews.com/tm-rd-raih-dua-kemenangan-global</li></ol>



About TM R&D Telekom Research & Development Sdn Bhd (TM R&D) is the centre of innovation for Telekom Malaysia Berhad (TM). TM R&D’s strategic role is to bring new technology and innovation to TM, contributing to nation building and the digital knowledge economy. TM R&D is the winner of the MSC Malaysia Asia Pacific ICT Alliance Awards (MSC Malaysia APICTA) for Innovation “Smart Safety Helmet” and “Analytics of Customer Experience (ACE).

TM R&D Celebrates Double Win at the Global TM Forum Excellence Awards 2020

TM R&D was recently recognised at the Malaysia Technology Excellence Awards under the Information Management – Computer Software category. This is the third award won by TM R&D in the Malaysia Technology Excellence Awards since the launch of the event in 2019.



Read the full news here:



<a href="https://sbr.com.sg/co-written-partner/more-news/tm-rds-innovative%E2%80%9Cewar%E2%80%9D-solution-recognised-malaysia-technology-excelle" target="_blank" rel="noreferrer noopener">https://sbr.com.sg/co-written-partner/more-news/tm-rds-innovative%E2%80%9Cewar%E2%80%9D-solution-recognised-malaysia-technology-excelle</a>

TM R&D’s innovative “EWAR” solution recognised at Malaysia Technology Excellence Awards!

TM R&D proudly took home two awards for IoT – Utilities and AI – Telecommunications categories at the recently concluded Malaysia Technology Excellence Awards 2019! The award winning solutions are:



Revolutionising IoT for TM Access (RITA), a project which TM R&D provides water management solutions characterised by visibility, control, and situational awareness in near real time and; Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+), which develops a one-stop advisory platform for TM’s contact centre.



Congratulations TM R&D!

TM RND Won Two Awards at the Malaysia Technology Excellence Awards 2019!

Najib

KUALA LUMPUR, Oct 15 – TM Research & Development (TM R&D), the research arm and a wholly-owned subsidiary of Telekom Malaysia Bhd (TM), won the Cross Category: Research & Development for its innovative Smart Safety Helmet at the 19th MSC Malaysia Asia Pacific ICT Awards (MSC Malaysia APICTA), recently.



Winning the award,  organised by the National ICT Association of Malaysia (PIKOM), has led TM R&D to be selected to represent Malaysia in the Cross Category: Research & Development at the International APICTA Awards 2018 in Guangzhou, China. 



Chief executive  officer of TM R&D, Dr. Sharlene Thiagarajah was present to accept the award.



Acting group chief executive officer of TM, Datuk Bazlan Osman, in statement, said, “We are excited and thrilled to know that TM R&D has won the award. It was such a great honour and it is the first of many other innovations that will be introduced by our R&D arm. We are certainly proud of this recognition and TM R&D’s outstanding achievement in the ICT industry.”

TM R&D Wins Award for Smart Safety Helmet

10 December 2017: TM Research & Development (TM R&D) was recently conferred Merit for its LTE-WiFi Aggregation (LTE Plus) under the Communication Category during the Asia Pacific ICT Alliance Awards 2017 (APICTA Awards) held at Bangabandhu International Conference Center (BICC) in Dhaka, Bangladesh.
LTE Plus is a 3GPP advanced feature that enables operators to integrate WiFi (operating in unlicensed band) and cellular traffics, hence improving transmission bandwidth and enhancing user experience. LTE Plus was developed to assist UniFi mobile to increase its 4G transmission bandwidth by aggregating WiFi unlicensed band and cellular band based on the  3GPP advanced feature.
Dubbed as the Oscar of the ICT Arena, the APICTA Awards is an international awards program organized by APICTA, which aims to increase ICT awareness in the community and assist in bridging the digital divide. By providing networking and product benchmarking opportunities to ICT innovators and entrepreneurs in the region, the program is designed to stimulate ICT innovation and creativity, promote economic and trade relations, facilitate technology transfer, and offer business matching opportunities via exposure to venture capitalists and investors.

TM R&D Received Merit at the Asia Pacific ICT Alliance Awards 2017 in Dhaka

28 November 2017: TM Research & Development (TM R&D) recently won the Best Connectivity Solution category for its Integrated Smart Services Framework (iSSEF Prime) at the World Communication Awards 2017 held at the Supernova, Victoria Embankment Gardens, London.
iSSEF Prime is the enhanced version of TM R&D’s iSSEF smart services platform, which underpins many Internet of Things (IoT) services and applications. It is designed to be a flexible framework and as a template PaaS that can be utilised for developing future projects in the area of digital services.
It is an “easy to use portal of information for many IoT offerings,” one of the judges said. This is “definitely a solution bringing value to operators in their ambition to develop digital services,” added another, while a third noted that the platform “addresses a critical challenge for the success of IoT.”
The judging panel highlighted the example use cases given by TM R&D in its entry, including smart buildings, parking applications, smart traffic lights and street lighting. “These can only be scratching the surface of its potential,” the judges said.
Launched in 1999, the World Communication Awards (WCA) has shown to be the undisputed blue chip mark of success in the global telecom industry. Recognised as the most prestigious awards ceremony in the industry, the WCA is synonymous with innovation, merit and outstanding performance in the telecoms field. The awards are awarded to those who have shown the highest level of quality and innovation throughout the year.

TM R&D Wins World Communication Awards 2017 in London

13 October 2017: TM Research & Development (TM R&D) was recently conferred Merit during the 18th MSC Malaysia Asia Pacific ICT (MSC Malaysia APICTA) Awards 2017 organised by the National ICT Association of Malaysia (PIKOM) held at Kuala Lumpur Convention Centre. 



TM R&D received 3 merits this year, one for the Best of Communications Applications and two under the Best of Research & Development category. All 3 projects will represent Malaysia at the International APICTA which will be held in Dhaka in December 2017. The 3 projects are LTE-WiFi Aggregation (LTE Plus), Vital Wireless Dongle (V-WiD) and Integrated Smart Services Framework (iSSEF).



LTE-WiFi Aggregation (LTE Plus) was developed to assist UniFi Mobile to increase its 4G transmission bandwidth by aggregating WiFi unlicensed band and cellular band based on 3GPP advanced feature. Vital Wireless Dongle (V-WiD) was built for MMMO to boost broadband speed using WiFi-4G LTE bonding solution. It can also function as a portable Access Point (AP) which offers continuous and seamless wireless connectivity anywhere anytime. Integrated Smart Services Exchange Framework (iSSEF) is an IoT framework that allows fast integration of smart services which enable smart living experience to the end users. 



MSC Malaysia APICTA Awards provides recognition to outstanding achievements of individuals, students, entrepreneurs, SMEs and organizations with operations in Malaysia who have contributed to the development of the MSC Malaysia initiatives or in building applications and services for the benefit of Malaysia. It recognizes creativity, innovation, and excellence in Malaysian ICT.

TM R&D Received Merit at the MSC Malaysia Asia Pacific ICT Awards 2017

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We are happy to inform that Dr Sharlene Thiagarajah, TM R&D CEO has been named the
Top 10 Women CEOs of 2022 and featured in IEra Women Leaders Magazine!
Do read all about our CEO’s journey and aspirations in pushing TM R&D to the next level at <a href="https://lnkd.in/gkfUXhVm">iera-womenleaders.com</a>

TM R&D CEO named Top 10 Women CEOs of 2022

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