TM R&D Secures Double Wins at Malaysia Technology Excellence Awards 2026

TM R&D Secures Double Wins at Malaysia Technology Excellence Awards 2026

Recognised for advancing AI-driven network assurance and automation in telecommunications

CYBERJAYA, 7 April 2026 – Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of TM Group and a subsidiary of Multimedia University (MMU), has won the Network and Broadband – Telecommunications and Automation – Telecommunications categories at the Malaysia Technology Excellence Awards 2026. The recognition celebrates the development of two platforms, ANTRIX and SMART-E which enhance network assurance and automate large-scale infrastructure migrations across Telekom Malaysia Berhad’s (TM) nationwide network.

Developed by TM R&D in collaboration with Group Network Technology of TM, both platforms address long-standing operational challenges in network assurance and infrastructure upgrades while improving efficiency, visibility and service continuity across TM’s broadband ecosystem.

The Advanced Neural Telecommunication Resolution Interface and Exchange (ANTRIX) is a smart network operations platform deployed across TM’s nationwide network in December 2025. It monitors network alerts, performance data and service indicators to detect issues in real time. Unlike traditional systems that relied on manual reporting and reactive processes, ANTRIX automates monitoring and response, enable faster generation of trouble tickets, restoration plans, work permits and change requests.

ANTRIX has also replaced TM’s legacy system and provides intelligent analysis tools that help identify root causes and coordinate solutions more efficiently across the network.

System for Migration & Technology Refresh of Network Element Tool (SMART-E) was developed to streamline Optical Line Terminal (OLT) migration activities during network upgrades and technology refresh programmes. Previously, migration processes involved manual configurations and extended timelines that affected inventory synchronisation and service continuity.

The platform automates the entire migration process, making it easier for systems and teams to work together. It also connects with TM’s inventory to handle key tasks automatically, such as setting up services, managing changes and carrying out checks before and after migration.

Dr. Sharlene Thiagarajah, Chief Executive Officer of TM R&D, said the recognition reflects the organisation’s continued commitment to research driven innovation that delivers real value to the business and to our customers.

“At TM R&D, we focus on developing solutions that address real operational challenges within the telecommunications ecosystem. ANTRIX and SMART-E demonstrate how AI and intelligent automation can enhance network assurance, improve operational efficiency and support large-scale infrastructure upgrades. We are pleased to collaborate with TM in advancing innovations that strengthen TM’s network capabilities and support Malaysia’s ongoing digital transformation.”

Chairman of TM R&D and President of MMU, Prof. Dato’ Dr. Mazliham Mohd Su’ud, expressed his pleasure on the achievement, stating that: “This remarkable milestone reflects MMU’s strong standing as an AI-driven university, committed to advancing impactful innovations that address real-world challenges.”

The Malaysia Technology Excellence Awards, presented by Asian Business Review, recognises organisations that are leading technological innovation and digital transformation across industries in Malaysia.

For more information about TM R&D and its innovations, visit www.tmrnd.com.my, email business@tmrnd.com.my, or follow TM Research & Development on LinkedIn for the latest updates.