Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of TM Group and a subsidiary of MMU, bagged the Digital Transformation of the Year Award (Private Sector/NGO) at the WITSA Global Innovation and Tech Excellence Awards 2024 for its innovative solution namely Mobile Intelligent Network Diagnostic System (MINDS). Held in Yerevan, Armenia, this prestigious accolade was awarded in recognition of the company’s success in developing an innovative solution that is able to seamlessly integrate disparate systems employing legacy technology.
MINDS is a homegrown solution that helps mobile service providers manage customer complaints more efficiently by correlating all the information about a customer’s network usage and experience into a single, centralised platform. This provides a complete picture of the service and enables providers to address issues accurately, often before the customer is even aware of them. By fixing problems based on real-time network data, MINDS reduces the number of complaints and speeds up problem resolution.
The solution also delivers valuable insights that help companies make more informed decisions about improving their mobile networks. These insights guide critical business decisions, leading to smoother network performance and enhanced customer satisfaction. Ultimately, MINDS not only prevents issues but also improves the overall quality of mobile services, resulting in happier customers and more efficient operations.
Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer of TM R&D, said, “We are deeply honoured to receive this award, which reflects our steadfast commitment to innovation in driving and accelerating the digital economy. This global recognition underscores our belief in the transformative power of technology to not only shape the future of digital landscapes but also tackle real-world challenges in managing and enhancing mobile network performance.”
“By consolidating customer insights and enabling proactive, real-time action, MINDS sets a new benchmark for operational efficiency and service excellence. This achievement showcases the team’s ingenuity and raises the bar for our ongoing efforts to drive meaningful change for businesses and consumers alike,” she added, while extending her utmost appreciation to the entire team.
WITSA Chairman, Dato’ Dr. Sean Seah, also praised TM R&D’s achievement, stating, “We are thrilled to recognise TM R&D with the Digital Transformation of the Year Award at the WITSA Global Innovation and Tech Excellence Awards 2024. TM R&D’s innovative approach to integrating disparate systems and modernising legacy technology exemplifies the transformative power of digital solutions in driving business efficiency and fostering growth. Their achievement stands as a beacon for the industry, demonstrating how advanced technology can seamlessly enable digital transformation and set new benchmarks for innovation. We congratulate TM R&D for this outstanding accomplishment.”
The World Information Technology and Services Alliance (WITSA) is a leading consortium of ICT industry associations from over 80 countries and economies. The WITSA Global Innovation and Tech Excellence Awards 2024 celebrate exceptional achievements in the use and application of tech across a range of categories.
Besides TM R&D, the Selangor Information Technology and Digital Economy Corporation (Sidec) was awarded the Digital Opportunity/Inclusion Award (Public Sector) for its digital inclusion initiatives, which include the Selangor 1000 Digital 2024 and the Malaysia Top E-Commerce Merchant Awards. The award was accepted by Sidec’s COO, Loo Chuan Boon.
