Customer service has evolved from being solely about the product to the service and now, to the experience felt by the buyer. Initially being sectorised to certain channels like the telephone or mail, today it encompasses a huge variety of methods which includes Artificial Intelligence (AI), big data, as well as pre-emptive solutions and suggestions […]
Over the years, industrial settings have endured immense changes in terms of growth in scale, use of machinery, and diversification. At the same time, accident risks in places like construction sites are increasing and occupational accidents are happening every year. While personal protective equipment (PPE) is helpful in many situations, a confluence of factors are
It is becoming increasingly evident that being an Environmental, Social, and Governance (ESG) centric business is important as investors today rely on ESG reporting when assessing a company’s investment prospects. Enterprises can now achieve their ESG objectives by simply implementing an appropriate energy management system. To do so, one of the main things these businesses
