TM R&D Collaborates with Maldives’ Leading Digital Services Provider, Dhiraagu to Bring EWAR to Businesses in Maldives

EWAR, A.I. driven contactless temperature screening solution made in Malaysia has now entered the international market

Telekom Malaysia Berhad (TM), through its innovation arm, TM Research & Development (TM R&D), is expanding the delivery of its Artificial Intelligence (A.I.) driven contactless temperature screening solution – Early Warning, Alert & Response or “EWAR” – to Maldives.
For the expansion, TM R&D is working alongside Dhiraagu, the leading and largest provider of
telecommunications and digital services in Maldives, to assist local businesses in resuming full
operations while maintaining a safe environment by installing EWAR at their premises. This initiative is set to provide businesses in Maldives and their stakeholders with the confidence for business continuity through the provisioning of the complete solution.


Commenting on the collaboration, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “We are excited to collaborate with Dhiraagu to introduce EWAR, a reliable and accurate contactless thermal screening solution to businesses in Maldives. As we are facing an unprecedented period, health procedures to curb the Covid-19 pandemic are universal which is why we believe EWAR serves two main purposes – to provide early warning alerts of high temperature efficiently and to minimise human contacts. We believe other countries can also reap the benefits of EWAR to better face this pandemic. We see this as our first step into showcasing how innovative digital solutions developed by Malaysian talents such as EWAR can assist in the fight against COVID-19 at the global front.”


“As we are navigating through a new normal, we will continue to introduce smart digital solutions that focus on safety and to help fulfil the digital requirements of businesses. This is befitting of our aim to serve a more digital lifestyle and in line with our support for TM’s unique role of enabling a more Digital Malaysia,” she added.


Harnessing their expertise in digital platforms and digital solutions, TM R&D introduced two (2) main products under EWAR, namely EWAR Crowds and EWAR Compact in April.


EWAR Crowds is designed to conduct a rapid body temperature screening of approximately 10-15 individuals per second simultaneously at high traffic areas. The solution is non-intrusive and can easily be deployed in locations with mass traffic flow such as offices, shopping complexes, transportation hubs, universities, schools, tourist attractions, airports, immigration centres, and hospitals. EWAR Compact on the other hand is more suitable for one-on-one contactless thermal screening. This helps to eliminate the need for hand-held temperature taking devices which can subsequently minimise long queues and increase efficiency.

Both EWAR products also come with cloud-based software and real-time monitoring app which
makes this innovative solution unique. If any visitor entering the premises records a higher
temperature, an alert will be triggered and a notification will be sent to the mobile device of the
designated person in charge. The system also allows storing of individual temperature reports over a cloud system where it can be accessed remotely for tracking or analysis.


“As we all are collectively working towards the same goal, health, and safety of our employees, customers, and communities are given the utmost priority. The EWAR solution has been developed with the highest accuracy for thermal screening. We are delighted to be collaborating with TM R&D to bring this complete solution to local businesses towards ensuring business continuity,” said Mahmoud Dasser, Chief Marketing Officer of Dhiraagu.


Currently, EWAR has been deployed at more than 150 sites across several industry verticals to provide accurate, hassle-free screening of employees and visitors. The sites include the quarantine and treatment centre for COVID-19 cases at Malaysia Agro Exposition Park (MAEPS) in Serdang, large and mid-size office lobbies, 12 schools, hotels, Kuala Lumpur City Hall (DBKL) payment counters, various sales galleries, Gamuda Land construction sites, just to name a few.


TM R&D has been growing from strength to strength since 2016, winning seven (7) globally recognised awards over the last two (2) years. With more than 2,800 IPRs and 1,400 digital assets generated to-date, TM R&D’s innovations, all developed in-house cut across multiple verticals such as Telco, Retail, Logistics, Agriculture, Healthcare and Education with safety and productivity as the top priority. As the organisation continues to expand beyond connectivity and into new value-added digital and smarter platforms, its role in TM has become more prominent and exciting.


For more information about TM R&D and its products and services, please log on to www.tmrnd.com.my. Follow us on LinkedIn (TM Research & Development) for more news and updates.

This news release has been published in the following media:

  1. Bernama: https://www.bernama.com/en/business/news.php?id=1877670
  2. Dagangnews: https://dagangnews.com/tm-rd-bawa-inovasi-pengesanan-suhu-ewar-ke-pasaran-maldives
  3. The Sun Newspaper, pg 10, 09/09/2020

About TM R&D
Telekom Research & Development Sdn Bhd (TM R&D) is the centre of innovation for Telekom Malaysia Berhad (TM). TM R&D’s strategic role is to bring new technology and innovation to TM, contributing to nation building and the digital knowledge economy. TM R&D is the winner of the MSC Malaysia Asia Pacific ICT Alliance Awards (MSC Malaysia APICTA) for Innovation “Smart Safety Helmet” and “Analytics of Customer Experience (ACE).