FORCE, Intelligent Workforce Management System
A platform that unifies operations across the service chain, enhancing efficiency and delivering a superior customer experience
What is FORCE?
From coordinating schedules to ensuring real-time communication between teams, businesses often grapple with inefficiencies that can impact customer satisfaction. FORCE by TM R&D is designed to address these very challenges.
By harnessing the power of mobile technology, FORCE offers a comprehensive platform that connects customers, agents, dispatchers, and service technicians, ensuring seamless communication and efficient task management.
FORCE was first implemented in a telecommunications service provider company as it primarily involves a lot of field service workers, mainly device installers and technicians. Industries which heavily rely on field workers such as construction, healthcare, oil and gas, agriculture, transportation and logistics are some of the many examples that can use FORCE to improve their day-to-day operations.
Product Features
Management Report
Auto-generated reports to inform decision-making processes and reduce redundant meetings.
Field Force Tracking
Real-time tracking of field workers with GPS location & ETA estimation.
Resource & Workload Optimisation
Intelligent planning and utilisation of manpower resources.
Tickets & Activities
Stay updated with the real-time status of tickets and activities.
Task Scheduling & Team Management
Enhance teamwork and communication with accessible task scheduling.
Real-Time Updates
Receive instant notifications and updates on team assignments.
Business Performance Metrics
Gauge team performance and business growth with real-time data insights.
Mobile CRM
Access customer profiles on the go. You may contact the client directly from your FORCE tablet.
Enhance Work Processes with FORCE Management System
By improving work processes, businesses can ensure that tasks are scheduled efficiently, teams communicate effectively, and real-time updates are received. This level of coordination and communication is crucial in ensuring that fieldwork is executed seamlessly, leading to improved customer satisfaction and operational efficiency.
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Efficient communication is achieved when teams communicate effectively, anticipate challenges, share insights, and collaborate to find innovative solutions. This becomes especially vital in fieldwork, where real-time updates and coordination can mean the difference between a successful operation and a costly mistake.
Businesses prioritising seamless communication are better positioned to adapt and meet evolving customer expectations. A study from Business2Community highlights the importance of efficient communication in business, emphasising its role in building trust, enhancing team collaboration, and driving business growth.
Streamline Remote Work and Operations with FORCE
With FORCE's mobile apps, field workers are empowered to engage with clients in real time, leading to improved customer service. FORCE provides invaluable insights into employee behaviour and productivity through its analytics features. Whether it is tracking the location of field technicians or monitoring task progress, FORCE ensures that businesses have a clear picture of their operations, no matter where their employees are.
FORCE's capabilities cater to this evolving ‘deskless’ workforce landscape, ensuring that businesses can maintain a high level of service delivery, even when their workforce is dispersed.
The ability to make data-driven decisions becomes crucial in the competitive business field. With real-time data and analytics provided by FORCE, companies can identify trends, anticipate challenges, and make strategic decisions that drive growth and efficiency. This proactive approach to workforce management enhances operational efficiency and positions businesses for future success.
Adapting Field Force Management Solution into Your Business
With its suite of features to streamline business operations, FORCE provides a comprehensive workaround to the challenges many businesses face in managing their field workforce.
Having real-time insights into operations, tracking employee locations, and receiving instant updates ensures that businesses can operate at peak efficiency. This leads to cost savings, ultimately enhancing the quality of service provided to customers.
With FORCE, businesses can ensure that they are focused on the right objectives, leading to increased effectiveness and better results. FORCE sets and tracks such goals, and emphasises the importance of achieving SMART results (specific, measurable, achievable, relevant, and time-bound).
Achieve Operational Excellence with FORCE Digital Management
FORCE presents numerous industry-proven benefits that transform how businesses operate, ensuring that businesses are equipped to meet the challenges of modern field service management. Our experience shows that transitioning from paper to paperless operation enables an organisation to improve crew optimisation by up to 70%.
Through a series of iterations and improvements created for our clients throughout the years, it stood the test of time to create a formidable option for a fully-optimised business operation and delivering unparalleled customer service.
Contact us to discover how FORCE can redefine your business operations and set you on the path to success.