Articles

THE global tech-based economies’ battle-cry for talents is fierce as organisations compete to emerge stronger post pandemic. Talents with in-demand skill sets can do wonders with an idea, vision or product and leaders know this only too well. The competition to win them to one’s side away from the rival is as serious as the […]

For any business expecting to survive in today’s markets, finding one’s X-factor is essential. Whether it’s selling baked goods from Instagram, developing gaming software for an international audience or digitally managing a fleet of thousands, companies are experimenting with the how, what and where to find that X-factor, the core promise that differentiates them from […]

One cannot flip the page in any business article these days without being inundated from all sides with how digital transformation will help achieve Malaysia’s goal of becoming an advanced nation goals. I am often privileged to study and contribute to the many discussions from businesses and academia on such an evolving topic. As I […]

THE future that we always talk about is already here. Artificial Intelligence (AI) and automation are influencing the way we work in Malaysia. As we journey further ahead into the digital era, many jobs now being done by humans will be taken over by machines, creating a profound impact on our economy and society. Reflecting […]

In today’s world, constructions are a common sight, but it can also cause disruptions and pose serious risks to our critical infrastructures. One of the most catastrophic outcomes of construction is when it results in cable cuts which will affect the community, especially in services related to health, emergency response 999, banking and finance. A […]

The current generation will say that they have never experienced a pandemic as big as the one that hit the world back in late 2019, causing disruption and upending society on scales larger than imaginable right up until today. When this took place, Covid-19 single-handedly drove the acceleration of a landscape that encouraged and promoted […]

To be at the forefront of digital change, field services are currently undergoing a rapid transition towards automation to improve productivity. Managing a team of technicians or field personnel efficiently is one of the most operationally demanding responsibilities for most companies as it involves many variables. As everything is managed manually, it takes a tremendous […]

The world may have an abundance of water but more than 99% of it is unusable by humans and many other living things. The rest, known as freshwater, is for our consumption and can only be found on the surface of lakes, rivers and swamps. Water scarcity is a pressing issue and this stunning realisation […]

As we all know, the fifth-generation mobile network, or 5G, is the next step in wireless technology. It’s the fifth generation of wireless networks, following 1G, 2G, 3G, and 4G. With the advent of 5G, a new sort of network is now made possible, one that aims to link together not only people and their […]

Customer service has evolved from being solely about the product to the service and now, to the experience felt by the buyer. Initially being sectorised to certain channels like the telephone or mail, today it encompasses a huge variety of methods which includes Artificial Intelligence (AI), big data, as well as pre-emptive solutions and suggestions […]