Articles

Customer service has evolved from being solely about the product to the service and now, to the experience felt by the buyer. Initially being sectorised to certain channels like the telephone or mail, today it encompasses a huge variety of methods which includes Artificial Intelligence (AI), big data, as well as pre-emptive solutions and suggestions […]

Over the years, industrial settings have endured immense changes in terms of growth in scale, use of machinery, and diversification. At the same time, accident risks in places like construction sites are increasing and occupational accidents are happening every year. While personal protective equipment (PPE) is helpful in many situations, a confluence of factors are […]

It is becoming increasingly evident that being an Environmental, Social, and Governance (ESG) centric business is important as investors today rely on ESG reporting when assessing a company’s investment prospects. Enterprises can now achieve their ESG objectives by simply implementing an appropriate energy management system. To do so, one of the main things these businesses […]

The current landscape of companies these days is on a rapid course of transformation as the implementation of technology is now accelerating and driving higher efficiency while tapping into bigger opportunities across the board. Digital technologies that were deemed too expensive or impossible have now been catapulted into being one of the most important additions […]

The world has entered into an age where data, information systems and devices are all connected so intrinsically that hyperconnectivity is now proving to be the future. Looking at the evolution of the fifth-generation wireless (5G) technology for example, it may be tantalising to stream and download files on a mobile device quicker, but that’s […]

Industrial work sites are full of risks from welding sparks to corrosive chemicals, energetic electrical conductors, confined spaces or loose valve fittings, the list goes on and on. Sometimes, a ‘little’ incident can turn into a hazardous one if not handled properly and with care. In managing and approving the permit-to-work process, frontline operators usually […]

There was a time when our television screen came alive with human-like robots performing the most outrageous of stunts, while tales of machines taking over the world took our imaginations far away, bringing to life the concept of artificial intelligence (AI). Chances are you’ve read about AI as a technology, transforming our every walk of […]

Digital transformation results in fundamental changes to the way a business operates. For many small and medium enterprises (SMEs), the driver for digital transformation is cost-related. The costs and complexities associated with digital transformation involve a large number of Malaysian SMEs. However, they mistakenly assumed that it is something that should only be run by […]

The conversation surrounding a more sustainable future has shifted from a mere social responsibility for companies to implement greener practices, to different individual ways each industry can incorporate these factors seriously, contributing to a larger global impact. The use of automation, Artificial Intelligence (AI) and big data have played a significant role in the environmental, […]

Bridging the Digital Divide Digital divide has been a long-standing issue in Malaysia. The gap between those who have access to the internet and those who don’t have widened considerably in recent years, with many in rural areas and low-income families unable to afford the high cost of connectivity. According to a Brookings Institution report, […]